CWG Markets Website Redesign
CWG Markets
10 Aug 2025
United Kingdom
Trading
Project
Redesign & optimize the portfolio management interface and features to enhance user satisfaction, engagement, & trading efficiency.
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New users understood product value with fewer steps and less effort.
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Improved onboarding enabled users to reach their first value sooner.
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Users interacted more consistently with Al-assisted workflows.
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The refined product experience supported investor confidence
Overview
CWG Markets is a UK-regulated online broker providing access to 500+ markets, including forex, CFDs, indices, commodities, and futures. Despite its wide offering, customer feedback and market analysis identified opportunities to improve the portfolio management experience on their platform to attract and retain retail and institutional investors.
Problem
The problem with everyday trading & account management
CWG Markets offers a robust trading infrastructure, but the product experience didn't fully reflect its capabilities. Users found it difficult to quickly understand their account status, navigate essential trading actions, or feel confident managing positions and funds. As a result, many users dropped off after their first session.
Solution
Making everyday trading and finance management easier
CWG Markets is designed to make managing your trading and investment activities clearer, faster, and more intuitive, helping users understand their portfolio at a glance and make confident decisions.
Process
We followed a clear, design-first process focused on real trading workflows and everyday market activities.
Discovery & Research
Understanding the organisational landscape, employee needs, and platform gaps
Structure & Wire framing
Defining information architecture and core HR platform flows
UX & Visual Design
Designing clear, intuitive, and trustworthy interfaces for trading and investment tasks.
Testing & Development
Preparing the trading platform for real-world use and smooth implementation.
System
A Design System Built for CWG Markets
CWG Markets' design system creates a high-performance visual foundation across the platform by standardizing color, typography, layout, components, and iconography. It ensures consistency across trading dashboards, charts, order panels, and account views-while allowing the product to scale without losing clarity or speed.
Design
UX Design for Everyday Trading Needs
The UX of CWG Markets is designed to help traders act quickly and with confidence. Layouts are simplified, key data is prioritized, and friction is removed from core actions. Charts, prices, and positions are structured for fast scanning, while essential actions-like placing trades and managing risk-are easy to access and predictable. The result is a clear, efficient experience that supports speed, accuracy, and confident decision-making in fast-moving markets.
Outcomes
Stronger engagement through better UX
The redesigned experience for CWG Markets improved how traders interact with the platform-making data clearer, execution faster, and actions more intuitive.
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Cleaner layouts and simplified flows improved feedback
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Traders returned more consistently after first use
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Streamlined order flows reduced action time
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Improved onboarding boosted conversions
London, UK